Signature Heart Charm Necklace

Introducing our Signature Heart Charm Necklace, an exquisite embodiment of love and artistry, splendidly realized in the lustrous embrace of 9K gold. This necklace is not just a piece of jewellery; it's a testament to timeless affection, accentuated by the intricate semi heart covered in zirconia diamonds.

Design: The Signature Heart Charm Necklace measuring 7.5mm by 7.3mm, with 5 zirconia's meticulously designed to amplify the pendant's emotive resonance. Designed to be worn hanging, with every detailed stroke and curve, this pendant speaks of unwavering love and commitment. It is matched with a 9K gold 1.1mm fine chain necklace at 45cm in length.

Material: Staying true to our dedication to superior craftsmanship, the necklace  is forged from the gleaming 9K gold—a metal renowned for its everlasting shimmer and rich heritage. This pendant that stands as an epitome of love and unmatched artistry.

Versatility & Pairing: The Signature Heart Charm Necklace boasts a versatile charm. Whether it's an everyday emblem of your love story or the centerpiece of a romantic evening out, this necklace guarantees a heartwarming aura and golden brilliance.

A Thoughtful Gift: In pursuit of a gift that intertwines eternal love, matchless craftsmanship, and a touch of romance? The Signature Heart Charm Necklace emerges as the quintessential choice. Each necklace is tenderly encased within an elegant Arlois pouch & jewellery box, primed to express your feelings with grace and sentimentality. 

1. 7-Day Return Period:

We want you to love your purchase! If you're not completely satisfied, you can initiate a return or exchange within 7 days from the date of purchase.

2. Eligibility for Returns & Exchanges:

To be eligible, items must be in their original condition, unused, and with all original tags and packaging. Personalized or custom-made items such a rings, custom pendants and earrings (for hygiene reasons) are not eligible unless they are defective or damaged.

3. Return & Exchange Process:

1. Contact our customer support team via: info@arlois.com to initiate the process.
2. We'll provide you with return instructions, including return shipping label (for eligible items) we would need to deduct a shipping fee of £4.95 from the total.
3. Package the item securely and include the original invoice.
4. Send the package to the provided address.

4. Refunds & Exchanges:

Once we receive and inspect the returned item, we'll process your refund in the original payment method. Exchanges will be shipped within 14- 21 business days of processing.

5. Damaged or Defective Items:

If you receive a damaged or defective item, contact us within 7 days of receiving the package. We'll arrange for a replacement or refund, based on your preference.

6. Contact Us:

If you have questions about our Return & Exchange policy, reach out to us at info@arlois.com.

1. Shipping Information:

We can offer Global Delivery. Shipping rates and estimated delivery times are provided during the checkout process. Please ensure that your shipping address is accurate and complete to avoid delays.

2. Processing Time:

Orders are typically processed within 1 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Methods:

We offer standard delivery.

4. Estimated Delivery Times:

Estimated delivery times vary depending on your location and the chosen shipping method. Standard delivery typically takes 7 to 14 business days, as our jewellery is custom and handmade in rare circumstances such as seasonal periods, we may experience a delay. We will try our best to make sure you receive your purchase in time, we appreciate your patience.

For items requiring additional wait time i.e preorder/ premium items where the notice is displayed the delivery time will be the additional time indicated in the listing. If you have ordered items with differing time schedules we will wait for all to be ready before dispatching in one shipment. It is advised to expect the longer delivery time indicated.

 5. Delivery Issues:

If you encounter any issues with your delivery, please contact our customer support team at info@arlois.com for assistance. We will do our best to resolve any problems promptly. It is your responsibility to take note of the tracking code provided and arrange a suitable time for delivery in case you are not available. We will not be responsible for any loss or theft of deliveries and proof of all items shipped along with tracking will be provided. 

6. Contact Us:

If you have any questions about our Shipping and Delivery policy, please don't hesitate to contact us at info@arlois.com.

Your purchase comes with a Arlois Jewellery care brochure. For our Solid Gold Jewellery we recommend the following:

01

Use a solution of warm water and detergent-free soap with a soft-bristled brush. Then, polish it with a specialized jewelry polishing cloth or jewelry cleaning solution. Store in pouch when not in use.

02

Arlois jewelerry is delicate made from Solid Gold which should last a lifetime. Please avoid harsh contact with objects that can chip or scratch the finish.

03

Please Enjoy :)