Ribbon Heart Charm Necklace

Introducing our "Ribbon Heart Charm Necklace" in 18K Gold – a delicate and charming piece of jewelry that perfectly encapsulates love and finesse, exclusively available at Arlois.com. Crafted with 75% solid gold content, this necklace is a testament to quality and elegance. Here’s why it’s a must-have addition to your collection:

Charming Design: Our "Ribbon Heart Charm Necklace" features a dainty ribbon heart-shaped pendant, measuring 11mm by 10mm. Worn diagonally, the pendant exudes a unique and captivating charm, making it an eye-catching centerpiece of any ensemble.

Luxurious Material: Available in your choice of yellow or rose gold, each piece is crafted from 18K gold, ensuring a high level of purity and a lasting shine that catches the light beautifully.

Elegant Versatility: The heart charm dangles gracefully from a 45cm, 1mm fine chain necklace. Its delicate yet striking appearance makes it perfect for wearing solo or stacking with other necklaces to create a layered look that is uniquely yours.

Shiny and Delicate: With its polished finish and small, refined design, the "Ribbon Heart Charm Necklace" embodies both simplicity and luxury. It's an ideal piece for those who appreciate understated, yet elegant jewelry.

Perfectly Packaged: Each necklace is meticulously packaged in an Arlois pouch and a beautifully crafted jewelry box, making it a perfect gift for someone special or a delightful treat for yourself.

1. 7-Day Return Period:

We want you to love your purchase! If you're not completely satisfied, you can initiate a return or exchange within 7 days from the date of purchase.

2. Eligibility for Returns & Exchanges:

To be eligible, items must be in their original condition, unused, and with all original tags and packaging. Personalized or custom-made items such a rings, custom pendants and earrings (for hygiene reasons) are not eligible unless they are defective or damaged.

3. Return & Exchange Process:

1. Contact our customer support team via: info@arlois.com to initiate the process.
2. We'll provide you with return instructions, including return shipping label (for eligible items) we would need to deduct a shipping fee of £4.95 from the total.
3. Package the item securely and include the original invoice.
4. Send the package to the provided address.

4. Refunds & Exchanges:

Once we receive and inspect the returned item, we'll process your refund in the original payment method. Exchanges will be shipped within 14- 21 business days of processing.

5. Damaged or Defective Items:

If you receive a damaged or defective item, contact us within 7 days of receiving the package. We'll arrange for a replacement or refund, based on your preference.

6. Contact Us:

If you have questions about our Return & Exchange policy, reach out to us at info@arlois.com.

1. Shipping Information:

We can offer Global Delivery. Shipping rates and estimated delivery times are provided during the checkout process. Please ensure that your shipping address is accurate and complete to avoid delays.

2. Processing Time:

Orders are typically processed within 1 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Methods:

We offer standard delivery.

4. Estimated Delivery Times:

Estimated delivery times vary depending on your location and the chosen shipping method. Standard delivery typically takes 7 to 14 business days, as our jewellery is custom and handmade in rare circumstances such as seasonal periods, we may experience a delay. We will try our best to make sure you receive your purchase in time, we appreciate your patience.

For items requiring additional wait time i.e preorder/ premium items where the notice is displayed the delivery time will be the additional time indicated in the listing. If you have ordered items with differing time schedules we will wait for all to be ready before dispatching in one shipment. It is advised to expect the longer delivery time indicated.

 5. Delivery Issues:

If you encounter any issues with your delivery, please contact our customer support team at info@arlois.com for assistance. We will do our best to resolve any problems promptly. It is your responsibility to take note of the tracking code provided and arrange a suitable time for delivery in case you are not available. We will not be responsible for any loss or theft of deliveries and proof of all items shipped along with tracking will be provided. 

6. Contact Us:

If you have any questions about our Shipping and Delivery policy, please don't hesitate to contact us at info@arlois.com.

Your purchase comes with a Arlois Jewellery care brochure. For our Solid Gold Jewellery we recommend the following:

01

Use a solution of warm water and detergent-free soap with a soft-bristled brush. Then, polish it with a specialized jewelry polishing cloth or jewelry cleaning solution. Store in pouch when not in use.

02

Arlois jewelerry is delicate made from Solid Gold which should last a lifetime. Please avoid harsh contact with objects that can chip or scratch the finish.

03

Please Enjoy :)