We offer a 7-Day Return Period. If you're not completely satisfied, you can initiate a return or exchange within 7 days from the date of purchase.

To be eligible, items must be in their original condition, unused, and with all original tags and packaging. Personalized or custom-made items and earrings (for hygiene reasons) are not eligible unless they are defective or damaged.

Contact our customer support team at info@arlois.com to initiate the process. We'll provide you with return instructions, including a return shipping label (for eligible items). Please note that a shipping fee of £4.95 will be deducted from the total.

Once we receive and inspect the returned item, we'll process your refund in the original payment method. Exchanges will be shipped within 14-21 business days of processing.

If you receive a damaged or defective item, contact us within 7 days of receiving the package. We'll arrange for a replacement or refund, based on your preference.

If you have questions about our Return & Exchange policy, please reach out to us at info@arlois.com.

Yes, we offer Global Delivery. Shipping rates and estimated delivery times are provided during the checkout process. Please ensure that your shipping address is accurate and complete to avoid delays.

Orders are typically processed within 1 business day from the date of purchase. You will receive a confirmation email with tracking information once your order has been shipped.

We offer standard delivery.

Estimated delivery times vary depending on your location and the chosen shipping method. Standard delivery typically takes 7 to 15 business days. During seasonal periods, there may be occasional delays, but we are committed to ensuring timely delivery.

If you encounter any issues with your delivery, please contact our customer support team at info@arlois.com for assistance. We will do our best to resolve any problems promptly.

If you have any questions about our Shipping and Delivery policy, please don't hesitate to contact us at info@arlois.com.